Thank you for choosing Brown’s Pressure Washing!

At Brown’s Pressure Washing, we strive to hire humble, honest, and hard-working people in the hopes that everyone we serve experiences genuine love through our work. For us, this isn’t just about pressure washing. This is about people. One way we hope to take care of people is by communicating clearly and consistently. 

The following information is designed to make your appointment go as smoothly as possible. Please take a few minutes to review the information below so you know what to expect before, during, and after your service. This page contains important scheduling information, payment policies, preparation requirements, and service limitations that apply to all appointments.

Important: Please review the Payment and Rescheduling & Cancelation sections below, as fees may apply when appointments are changed or canceled after scheduling.

Scheduling

Arrival Windows

As a reminder, the time listed on your initial scheduling email is subject to change. Your confirmed arrival window will be sent via email and text by 9:00 AM the day before we arrive.

If the initial date provided does not work for you, please let us know as soon as possible to avoid any fees.
As always, you do not have to be onsite for our technicians to perform your service. 

Rescheduling and Canceling within 48 hours

While we are a family-owned business, we are also serving hundreds of customers per week and have a complex scheduling system. In order to protect our team’s time and energy:

• There is a $25 rescheduling fee for changing the date of your job within 48 hours of your scheduled appointment.
• There is a $50 cancelation fee for canceling your job within 48 hours of your scheduled appointment.
• Your deposit will be forfeited if you cancel your job the day of your scheduled appointment.

If the initial date provided does not work for you, please let us know as soon as possible to avoid any fees. 

Weather Rescheduling 

Our schedule can be heavily impacted by weather conditions. In some situations, appointments may need to be delayed, paused, or rescheduled due to rain, high winds, unsafe conditions, freezing temperatures, or surface conditions that would negatively affect the quality of the service.

Weather conditions are evaluated by our Operations Manager, who makes the final determination on whether conditions are safe and appropriate to proceed with service.

While we understand customers may also monitor weather in their area, customer-requested rescheduling due to forecasted or perceived weather conditions will follow our standard Rescheduling Policy unless our Operations Manager determines that conditions warrant a delay or reschedule.

If weather impacts your appointment, our office will contact you as soon as possible to reschedule.

Payment

Payment must be available for technicians on the day of service. For your convenience, the card on file will be charged upon completion of work. If there is no card saved, you are welcome to pay via check or one-time credit card payment. If you pay via check, it must be given to technicians before they leave the premises.

It is the Customer’s responsibility to ensure that payment is completed promptly. Failure to provide payment within 72 hours of job completion will result in a 10% late fee, added automatically unless an alternative timeline for payment was set up prior to job completion.

All accounts unpaid after 30 days may be referred to collections or small claims court, with Customer responsible for reasonable collection and court costs. We prefer to avoid this as often as possible so please communicate with our team if you need an alternative timeline for payment and we will do our best to work with you. Your are always welcome to call or text our office at 615-581-1581.

Prepare for Your Appointment

To help your appointment go smoothly, please complete the following before we arrive:

Please Move or Secure

• Vehicles from driveways and service areas
• Patio furniture
• Potted plants
• Decorations and seasonal items
• Children’s toys
• Pet bowls, beds, and accessories
• Other loose items near areas being cleaned
  

Please Close or Protect

• All windows
• All exterior doors
• Any sensitive electrical equipment
• Pets and other animals
  

Water Access

Unless otherwise arranged, we will use your exterior water connection to complete all services that require water.

Item Removal Policy

Please remove items from decks, porches, patios, and other service areas before we arrive. For safety reasons, our team will not move items weighing more than 50 pounds and may clean around those items instead.

Site Conditions

Our technician’s safety is of utmost importance to us. All service areas must be safe, accessible, and ready for work to be completed as scheduled.

If on-site conditions prevent safe or efficient service (including blocked access, unsafe surfaces, or restricted work areas), our team may adjust the scope of work, reschedule the appointment, or apply additional service charges if a return trip is required.

Cleaning Limitations

While we achieve excellent results on most surfaces, there are some conditions that cannot be fully corrected through pressure washing or soft washing alone.

Examples include:

• Oxidation and fading
• Rust stains
• Oil stains
• Paint
• Mortar or construction residue
• Existing surface damage
• Certain deep-set stains
• Dislodging of pre-existing loose or weakened gravel or aggregate
• Weeds growing between cracks
• Tiger striping on older gutters
• Wildlife staining and nesting damage. We do not treat for wildlife and are not equipped to guarantee the removal of insect or bird nests.

We will always do our best to improve these areas, but complete removal cannot be guaranteed. Additionally, we rinse thoroughly but occasionally the odor of our cleaning solution may linger for day or so. This will fade with time and after the first rain.

Concrete and Aggregate Sealing

Sealing Scheduling

Most cleaning and sealing projects require separate cleaning and sealing appointments. As such, you will receive two notifications when each appointment is scheduled.

Our scheduling team takes great care to coordinate these appointments and will reschedule your sealing appointment if weather, timing, or other factors threaten the quality of your finished product. Rescheduling decisions typically happen the night before, or morning of, the appointment date. You will receive a text message with updated scheduling information if our team decides your appointment needs to be moved.

Before Sealing

Please turn off all irrigation and sprinkler systems at least 24 hours before your sealing appointment.

After Sealing

Please allow the sealant adequate time to dry. Please refrain from walking on or driving on the areas sealed for at least:

Aggregate

• Foot traffic: 4-6 hours
• Vehicle traffic: 24-48 hours

Concrete

• Foot traffic: 1 hour
• Vehicle traffic: 24 hours
  

Sealing Limitations

While we take every step to ensure a high-quality result, several factors can influence the final appearance and performance of the sealed surface. These include but are not limited to:

• The age and condition of the material
• Previous treatments
• Existing stains or damage
• Weather and humidity
• Other environmental conditions

Because of these variables, we do not guarantee a specific visual outcome. We will work to get the best end result we can within the limitations of the surface.

Our Quality Guarantee

Our goal is to earn a 5-Star Review on every job. While there are limitations to what we’re able to do (as noted above), if you are not satisfied with your service, please let us know within 30 days of your service and we will do our due diligence to make it right. 

Tipping

We view tipping as an expression of gratitude and celebration of excellent service. Our team members are paid well and are not reliant on tips. We appreciate tips but they are never required. If you wish to thank your crew for providing excellent service, please feel free to do so on site or call our office to add the amount to your final invoice.

Please do not hesitate to reach out if you have any questions or concerns.

We look forward to serving you!

The Brown’s Team 
info@brownspressurewashing.com
615-581-1581